Last updated: 2026-06-08
Opslane helps Shopify merchants manage collaborative order operations, including assignments, comments, mentions, queues, notifications, and workflow status tracking.
This Privacy Policy explains what information Opslane collects, how we use it, and how merchants can contact us about privacy-related requests.
When you install or use Opslane, we may collect and process the following information:
Opslane may process order-related information from Shopify so your team can manage operational workflows.
This may include:
We also store information created inside Opslane, including:
If you contact us or submit feedback, we may collect:
We use the information we collect to:
We do not sell merchant or customer data.
Opslane only accesses Shopify data needed to provide its order operations functionality.
Shopify remains the platform where merchant store data originates. Opslane uses Shopify APIs and webhooks to keep relevant operational data available inside the app.
If you uninstall Opslane, we will stop receiving new Shopify data from your store.
We may share data only with service providers needed to operate Opslane, such as:
These providers are used only to operate, secure, support, and improve Opslane.
We do not sell personal information.
We retain merchant workspace data for as long as necessary to provide Opslane, comply with legal obligations, resolve disputes, and maintain business records.
Usage tracking events are retained for up to 365 days unless a longer retention period is required for security, legal, or operational reasons.
If a merchant uninstalls Opslane or requests deletion, we will delete or anonymize applicable data according to Shopify requirements and applicable law, unless retention is required for legal or legitimate business reasons.
We use reasonable administrative, technical, and organizational measures to protect information processed by Opslane.
These measures may include:
No system is completely secure, but we work to protect data against unauthorized access, misuse, loss, or disclosure.
Merchants may contact us to request access, correction, deletion, or export of data associated with their Opslane workspace.
Customers of merchants should contact the merchant directly regarding customer data. Where required, Opslane will support merchant and Shopify privacy requests according to applicable platform requirements.
Opslane may process data in countries where our hosting providers or service providers operate.
By using Opslane, you understand that data may be processed outside your country of residence, subject to appropriate safeguards where required.
Opslane is intended for businesses and is not directed to children. We do not knowingly collect personal information from children.
We may update this Privacy Policy from time to time.
When we make changes, we will update the effective date at the top of this page. Continued use of Opslane after changes means you accept the updated policy.
For privacy questions or requests, contact us at: hoangndt@gmail.com